Our cut off time is 12:00 NOON Philippines Time for same day delivery in Metro Manila areas only. For Provincial areas our cut off time is 10:00 AM Philippines Time and it will be delivered on the following day between 10:00 AM - 7:00 PM. Orders received beyond cut off time for Metro Manila areas will be delivered on the following day and for Provincial areas will arrive after two days. We accept and deliver orders daily from Monday to Sunday for Metro Manila and from Monday to Saturday for Provincial areas.
Time of Delivery: Our delivery schedule starts by 10:00 AM up to 7:00 PM only. For customers who are requesting for a specific time of delivery we advise to place your orders at least 3-4 days before date of delivery and e-mail us at info@websitename.com and write your Order ID as the Subject then tell us what time you want your order to deliver (E.g. Before Lunch or , however, we CANNOT GUARANTEE an EXACT time of delivery. During special occasions like Christmas, Valentines, Mother's Day, etc. we do not promise specific time of delivery but for those who placed their order a week advance will be prioritized and delivered first.
Funeral Delivery: We can deliver to all Metro Manila areas and most of the Provinces but email us your recipient's address first to check if is it covered by our delivery service for Provincial areas
Availability of the Product: If the item that you order is unavailable, we will contact you immediately by phone and send you an email but if we cannot reach you, we will wait for your reply before we deliver your order. There are instances that the color or flavor of the item you order is not available if the case is like this, we will call your recipient to choose among the other options.
Some items in our website are for Metro Manila only but if the customer purchase any of those items and the address of the recipient is Provincial area, we will automatically replace it with an item that is same or higher amount to your order.
Your Recipient: Metro Manila Delivery We will contact your recipient before we deliver to make sure that the recipient is available to receive the order and we can verify the exact address if we are not able to contact your recipient we will send you an e-mail and wait for your reply before we deliver the order.
For customer who is requesting to be anonymous kindly e-mail us at info@website_name.com and write your Order ID as the subject of the email and your request.
If you wish not to call your recipient and make a surprise delivery please send us an email three days before date of delivery but you have to make sure that your recipient will be available to receive your order if the recipient is not there or the address is incomplete or incorrect we will first contact your recipient but if your recipient can not be reach your order will be returned to our office and we will notify you by email or call you and if we cannot reach you we will wait for your reply we can reschedule the delivery of the items on the following day but you must settle first and pay again the shipping cost before we re-deliver your order. Same policy applies for incorrect or incomplete address.
For perishable items (flowers, cake and etc.) if you want us to deliver a new and fresh item you must pay again the total amount of your order but if not, we will redeliver the same item we first attempted to deliver. There are instances that the delivery is in a company or office address your recipient must be there to receive the delivery because most of the companies do not allow to leave any delivery to their receptionist or security personnel. For Provincial Delivery We are not responsible for deliveries made to incorrect or incomplete provincial addresses submitted by the customer. If the recipient's address is incorrect or incomplete and the delivery was attempted to the address, you have to pay again the shipping cost so we can redeliver your order on the following day but if more than one day and your order items are perishable you must pay the total amount of your order again if you wish to replace it by a new and fresh item. If such a delivery is made, the customer assumes responsibility for the entire purchase. We deliver from Monday to Saturday only in Provincial areas.
Door to Door or For Pick Up Service Some areas in Provinces are not possible for Door to Door Service in this case we will notify the customer first by email and call before we process and ship the item. Once the item was shipped, we will contact the recipient and inform regarding the details where to pick up the item. Areas not possible for door to door delivery are not exempted for the shipping cost of Luzon areas and Visayas/Mindanao areas. Request to leave item at the recipient's Door We must make sure that the order will be received personally by your recipient or the person you authorize to accept the order in behalf of the recipient. Items with Lead Time Some items have a lead time make sure that you have place your order in advance and there will be no conflict on the date of delivery and the availability of the items. For those who order this type of items and want to deliver on a specific date even the item will not be available, yet we will send you an email to inform what we can do or how soon we can deliver your order.
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